One of the best secrets of getting happy customers who rave about your hotel is setting the right customer expectations.
If your guests start off with the wrong expectation, they’ll end up feeling disappointed, or even cheated on. And when this happens, you’ll end up with lowered customer loyalty, negative reviews, and lower revenues.
However, there’re hotels across the world that can amaze their guests beyond the customer’s expectations. Some will even come up with creative and unique guest engagement ideas such as renting you a fish to keep you company, installing unique lighting and shower system, and cleaning those spots nobody cares to clean.
These 16 hotels are so cool and unique that their guests were pleased to share what they saw and experienced during their stay.